We understand there may be occasions where you order items in error. That is why we offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, unopened (including that little silver seal, perforated shrink band, and any sticker seal), in its original condition, within 14 days of the date you received it and receive a refund. The refund does not include the shipping charged of sending the item(s) to you, or return shipping costs. We recommend shipping your return with tracking to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s).
What’s TLC's return policy?
We accept returns on items purchased from www.thelyfestyleco.com within 14 days of purchase. If you have purchased a product from one of our authorized retail partners, please follow that retailer’s return policy. Please note, all gift cards and select merchandise purchased on our website are final sale.
How do I place a return or exchange?
To return or exchange an item, please reach out to our Customer Care Team at email@example.com with your order number and specify which products you wish to return.
How long does it take to process a return?
Please allow 5-7 business days for your return to arrive at our returns center. Once received, we will initiate a refund which will be credited back to your original form of payment (typically 3-7 business days).
What should I do if I receive the wrong product?
Contact our Customer Service Team at firstname.lastname@example.org and we’ll be sure to make it right!